v1.4 · Effective 2026-09-28
1. Acceptance of Terms
By registering, accessing, or using the KopasAI platform ("Service"), you ("User" or "Merchant") confirm that you have read, understood, and agree to be bound by these Terms of Service. If you are using this Service on behalf of a business, you represent that you have authority to accept these Terms. If you do not agree with any part, please stop using the Service immediately.
2. Service Description
KopasAI is an AI-driven business management SaaS platform for micro, small, and medium businesses in Southeast Asia, offering Customer Relationship Management (CRM), inventory management, sales reporting, WhatsApp marketing automation, supply chain collaboration, and AI analytics. We deliver services via web, mobile, and WhatsApp interface; specific features vary by subscription plan.
3. Account Registration & Security
You must provide accurate and complete registration information and are responsible for account security. Sharing account credentials or allowing unauthorized third-party access is prohibited. If unauthorized use of your account is detected, contact us immediately at support@kopasai.com. KopasAI is not liable for losses caused by your failure to secure account credentials.
4. Subscription Plans & Payment
KopasAI offers free (Mikro) and paid (Kecil, Menengah, Berkembang) subscription plans. Paid plans are priced and charged in Indonesian Rupiah (IDR) only, and are billed either monthly or yearly according to the billing cycle you select at checkout. Payments are processed by a licensed payment processor acting for PT AMCORE TECH INDONESIA. A paid plan is activated once the payment processor confirms your payment. When you change plans, the unused days of your current plan are converted into days on the new plan in proportion to the price of each plan.
5. Free Plan Limitations
The Mikro free plan may be used indefinitely, but feature and usage limits apply (including customer count caps, AI call limits, and storage limits). KopasAI reserves the right to adjust free plan features at any time with advance notice. No Service Level Agreement (SLA) applies to the free plan.
6. User Data & Content
You retain ownership of all business data you upload, input, or generate through the Service (including customer information, transaction records, and product catalogs). You grant KopasAI a limited license to process your data to the extent necessary to provide the Service. You are solely responsible for ensuring you have a lawful basis for processing your customers' personal data and for compliant use of that data.
7. AI Feature Usage Policy
KopasAI's AI features (including smart marketing suggestions, dynamic pricing, and customer analytics) are for decision-support purposes only and do not constitute business, legal, or financial advice. The accuracy of AI-generated content cannot be guaranteed; final business decisions are the user's responsibility. Using AI features to generate false information, harass customers, or engage in any illegal activity is prohibited and may result in account suspension.
8. WhatsApp Integration Terms
Using KopasAI's WhatsApp marketing features, you must also comply with Meta WhatsApp Business policies and your country's e-commerce communication laws (including Indonesia's E-Commerce Law, Malaysia's Communications and Multimedia Act, the Philippines' Data Privacy Act, etc.). You must obtain lawful marketing consent from recipients and provide a valid opt-out mechanism. KopasAI is not responsible for account bans or legal liability resulting from non-compliant WhatsApp use.
9. Intellectual Property
All technology, algorithms, interface design, trademarks, and brand elements of the KopasAI platform are owned by or licensed to KopasAI and protected by intellectual property law. Users may not copy, decompile, reverse engineer, or in any way infringe upon KopasAI's intellectual property. These Terms do not transfer any intellectual property rights to users.
10. Service Availability & Support
KopasAI works to keep the Service available and to restore it as quickly as reasonably possible after an interruption, but does not guarantee that the Service will be uninterrupted or error-free. KopasAI will notify users at least 24 hours before scheduled maintenance. Support is available by email and WhatsApp, Monday to Friday, 09:00–18:00 WIB; for the free plan, support is provided on a best-effort basis.
11. Data Portability & Account Deletion
You may export your business data (CSV/Excel format) at any time. After account deletion, KopasAI will delete your personal data within 30 days, except data required by law to be retained (such as transaction and tax records, which are kept for the statutory period). Data cannot be recovered after deletion, so please export your data before deleting your account.
12. Limitation of Liability
To the maximum extent permitted by applicable law, KopasAI is not liable for any indirect, incidental, special, or consequential losses. KopasAI's liability for direct losses shall not exceed the subscription fees you paid in the 3 months prior to the claim event. This limitation does not affect any statutory rights granted to consumers by applicable law.
13. Governing Law & Dispute Resolution
These Terms are governed by Indonesian law. Disputes shall first be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to the Indonesian National Arbitration Board (BANI) under its rules, with Jakarta as the arbitration seat and Indonesian as the language. Users retain the right to seek relief from the Consumer Protection Agency (BPSK).
14. Amendment of Terms
KopasAI reserves the right to modify these Terms at any time. Material changes will be communicated via in-app notification, email, or WhatsApp message at least 30 days in advance. Continued use of the Service after the notice period constitutes acceptance of the revised Terms. If you do not accept the changes, you may delete your account and export your data within the notice period.
15. Contact Information
For any questions about these Terms of Service, please contact:
Legal: legal@kopasai.com
Customer Support: support@kopasai.com
Official Website: www.kopasai.com
Last Updated: 2026-09-28