Answer Every Message.
Even at 2 AM.
KopasAI's WhatsApp AI replies to customer questions instantly — menus, prices, stock availability, order status — and escalates to your human staff exactly when a personal touch is needed.
AI response
No off-hours, ever
ASEAN languages
AI Handles the Volume.
Humans Handle the Heart.
KopasAI automatically detects when a customer needs human empathy, escalation, or negotiation — and passes the full conversation context to your staff in one tap.
AI Handles Automatically
- ✓ Product questions & prices
- ✓ Stock availability checks
- ✓ Order confirmations
- ✓ Opening hours & location
- ✓ FAQs from your knowledge base
- ✓ Promo announcements
Triggers Handover When
- 🔄 Customer asks for "manusia" / "CS"
- 🔄 Complaint or dispute detected
- 🔄 Negotiation or custom pricing
- 🔄 3rd consecutive unanswered query
- 🔄 High-value order above threshold
- 🔄 Owner manually overrides any time
Human Staff Gets
- ✓ Full conversation history
- ✓ Customer purchase profile
- ✓ AI summary of the issue
- ✓ Suggested response options
- ✓ One-tap to return to AI mode
AI That Never
Goes Silent.
KopasAI's WhatsApp AI runs on a 3-model fallback chain. If the primary model is unavailable or exceeds latency, the system instantly routes to a secondary model — with no response gap visible to your customer.
🌐 Natively Multilingual
Customers type in any of 13 ASEAN languages — Bahasa Indonesia, Thai, Vietnamese, Tagalog, Khmer, Lao, and more. AI replies in the same language, automatically detected.
📚 Learns Your Business
Upload your product catalog, FAQ document, or SOP PDF to the Knowledge Base. AI grounds all responses in your business facts — never hallucinating prices or availability.
📊 Full Audit Trail
Every conversation — AI and human — is logged in the CRM with timestamps, model used, and resolution status. Search and export anytime.
11
ASEAN languages supported
Low-latency
AI reply
Jakarta
Data residency (asia-southeast2)
24/7
Always-on availability
Your WhatsApp,
Supercharged by AI.
Connect in under 5 minutes. Scan a QR code. AI starts answering for you immediately — no training, no setup complexity.
Connect WhatsApp Free