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SELF-SERVICE

Knowledge Mesh

Comprehensive technical deep-dives into KopasAI reasoning core logic, inventory tracking, and sovereign compliance protocols.

📦 Account & Login
💳 Billing & Plans
🧩 Integrations
🔐 Security & Compliance
📈 Campaign Growth

Popular Solutions.

How do I verify my Meta Business Manager? +
Step-by-step verification of your Facebook Business Manager is required to unlock the full WhatsApp Business API. You will need your legal business documents (e.g. NIB in Indonesia) and a verified phone number.
What is the KopasAI reasoning cycle? +
The KopasAI reasoning core answers from a built-in business knowledge base plus the merchant data you keep in KopasAI — product catalog, stock, and customer history. If the answer is not in that context, it hands the conversation to your staff rather than guessing.
Can I manage multiple warehouses? +
Yes. Menengah supports up to 5 outlets and Berkembang up to 20 outlets, with inventory kept in sync across them. Mikro and Kecil are single-outlet plans.
How does the billing for Meta conversations work? +
Meta charges per 24-hour conversation window. KopasAI provides a transparent dashboard where you can see your exact usage, and passes Meta's charges through at cost with zero markup.

Video Tutorials.

Setting up your first Port

Complete walkthrough from zero to first AI reply.

Bulk Inventory Upload

How to sync 10,000+ SKUs via CSV in 30 seconds.

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